Terms of service

OVERVIEW

This website, together with any related platform, portal, tool, sales channel, wallet functionality, sourcing interface, quotation system, or checkout process operated by Shifu Distribution (PTY) Ltd (“Shifu Distribution”, “Shifu”, “we”, “us”, or “our”), including any trading name such as ShopShipShake, is operated by Shifu Distribution (PTY) Ltd with company Reg. No. 2025 / 642719 / 07.

Throughout the site, the terms “we”, “us” and “our” refer to Shifu Distribution (PTY) Ltd. Shifu Distribution (PTY) Ltd offers this website and related services, including all information, tools, products, platforms, and services available from this site or any related channel, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, using any related platform, opening or using an account, funding a wallet, placing an order, requesting a quotation, selecting a parcel, arranging shipping, or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink, including our Privacy Policy, Shipping Policy, Refund Policy, and Contact Information page.

These Terms apply to all users of the site and related services, including without limitation users who are browsers, customers, merchants, vendors, suppliers, contributors of content, business buyers, or service users.

Please read these Terms carefully before accessing or using our website or any related service. By accessing or using any part of the site or related service, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features, tools, products, or services which are added to the current website or related platforms shall also be subject to the Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website or related services following the posting of any changes constitutes acceptance of those changes.

These Terms apply to both:

purchases of goods stocked, warehoused, or fulfilled locally in South Africa; and
cross-border sourcing, procurement, purchasing, shipping, forwarding, inspection, consolidation, freight, customs-related support, and related services facilitated by us, including through ShopShipShake.

Section 1 - Online Store Terms / Access and Accounts

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority in your jurisdiction of residence and you have given us your consent to allow any of your minor dependants to use this site under your supervision where permitted.

You may not use our products or services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any applicable laws or regulations, including but not limited to customs laws, sanctions laws, consumer laws, product compliance laws, import or export controls, or intellectual property laws.

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms may result in an immediate termination or suspension of your Services.

Where you create or use an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide current, complete, and accurate account information and to update such information promptly where it changes.

If you access or use the Service on behalf of a company, close corporation, partnership, trust, or other organization, you warrant that you are duly authorized to bind that entity to these Terms.

We reserve the right to suspend, restrict, or terminate any account, wallet access, order function, shipping instruction, or related platform functionality where we reasonably suspect fraud, payment irregularities, unlawful conduct, import or compliance risk, sanctions risk, misuse of our systems, abusive conduct, or any activity that may expose us, our suppliers, our service providers, or our customers to legal, financial, operational, or reputational risk.

Section 2 — Products, Services, and Fulfilment Models

We offer a combination of products and services through our websites and related platforms, including but not limited to:

locally stocked or forward-deployed products located in South Africa;
goods sourced or procured from third-party suppliers, including suppliers located in China or other jurisdictions;
sourcing, purchasing, inspection, warehousing, parcel consolidation, forwarding, freight coordination, customs-related support, shipping support, and delivery support services.

Certain products or services may be available exclusively online or only through a specific platform, customer profile, channel, account type, quotation flow, or order method. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, jurisdiction, customer type, order volume, or product category where this is commercially, operationally, legally, or compliance-wise necessary.

All descriptions of products, services, quotations, pricing, availability, freight estimates, dimensions, product images, illustrations, specifications, colours, finishes, or packaging are subject to change at any time without notice, at our sole discretion. We do not warrant that product images, colours, finishes, sizes, or packaging shown on your monitor or device will be accurate or identical to what is ultimately supplied, particularly where products are sourced from third-party suppliers.

We reserve the right to discontinue any product or service at any time.

Any offer for any product or service made on this site or through any related channel is void where prohibited.

Section 3 — Orders, Supplier Confirmation, and Order Acceptance

Your submission of an order, request for sourcing, quotation approval, wallet funding instruction, parcel selection, shipping instruction, or similar transaction request constitutes an offer or instruction to transact with us under the applicable fulfilment model. For locally stocked or South African sale transactions, this may constitute an offer to purchase goods or services from Shifu Distribution. For ShopShipShake cross-border procurement transactions, this may constitute an instruction for Shifu Distribution to facilitate procurement, supplier payment, consolidation, shipping, customs-related support, and related services on behalf of the customer, subject to supplier confirmation, available logistics channels, customer account details, and applicable law.

We reserve the right, at any time, to refuse, hold, limit, split, or cancel any order or request for any reason, including but not limited to cases where:

goods are unavailable, discontinued, restricted, or prohibited;
a supplier cannot confirm or fulfil the order;
supplier pricing, terms, or availability materially change;
product compliance, customs, documentation, or regulatory issues arise;
funds have not cleared;
fraud, abuse, sanctions, or legal/compliance concerns arise; or
operational or commercial constraints make fulfilment impractical.

For locally stocked goods, order acceptance generally occurs when we confirm the order for processing.

For cross-border or assisted procurement orders, the process may involve multiple stages, including product search, quotation, wallet funding or payment, supplier confirmation, procurement, receipt into warehouse, parcel measuring or weighing, parcel consolidation, customer parcel selection, freight quotation, shipping payment, and dispatch. In such cases, certain charges, freight amounts, shipment options, and transit timelines may only become final after warehouse handling, parcel measurement, chargeable weight calculation, consolidation, or supplier confirmation.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information for all transactions, and to promptly update your information so that we can complete your transactions and contact you as needed.

Section 4 — Prices, Billing, Wallet Funding, and Payment

Prices for our products and services are subject to change without notice.

Unless expressly stated otherwise in writing, displayed prices, quotations, or estimated costs may exclude one or more of the following: VAT, duties, customs charges, storage, inspection charges, insurance, freight, forwarding fees, banking charges, payment processor fees, delivery fees, handling charges, or other transaction-related charges.

We reserve the right at any time to modify or discontinue products, services, quotations, wallet features, pricing, promotional offers, freight estimates, or related service elements without notice.

We reserve the right to refuse any order, cancel any transaction, limit quantities, or correct any pricing, billing, freight, or system error, including after an order or instruction has been submitted.

Where wallet or account recharge functionality is made available, funds will only be treated as credited and available for use once cleared funds reflect in Shifu Distribution’s designated bank account or are otherwise irrevocably confirmed by us. A payment instruction, payment gateway confirmation, pending transaction notice, or third-party success message does not by itself mean that cleared funds have been received.

Wallet top-ups, recharge amounts, or account credits are treated as customer pre-funded balances or customer account credits until applied to a specific order, procurement instruction, supplier payment, shipping quote, service fee, customs disbursement, or other charge. A wallet top-up does not, by itself, mean that Shifu Distribution has accepted an order, purchased goods, supplied goods, imported goods, or earned revenue. Amounts are allocated from the wallet as and when the customer approves or incurs specific charges.

Import VAT is a customs-related amount calculated on the applicable customs value, duty, and statutory uplift and is separate from VAT charged on Shifu Distribution’s own taxable supplies. Duties, import VAT, and customs-related charges may be collected as customer disbursements or may be payable directly by the customer/importer, depending on the applicable import treatment for the transaction. Shifu Distribution’s own charges may include separately itemised procurement, operation, platform, handling, clearance support, exchange, inspection, warehouse, freight, local delivery, logistics, or other service-related fees. Once Shifu Distribution is registered for VAT, VAT will be applied to Shifu Distribution’s taxable supplies where required by law. VAT on Shifu Distribution’s taxable fees is not the same as customs import VAT.

We reserve the right to require advance payment, pre-funding, security, verification, or other payment assurance where a customer’s payment history, financial position, order profile, risk profile, or the nature or value of the transaction reasonably warrants it.

Third-party payment processors, banks, and financial institutions may impose holds, delays, reviews, reversals, or chargeback processes. We are not responsible for such third-party processing timelines and will not be obliged to credit a wallet, procure goods, dispatch goods, or perform services until funds are actually cleared.

You agree to provide current, complete, and accurate purchase and payment information for all purchases and account activity and to promptly update your account and other information, including your email address, contact number, billing address, and payment details, so that we can complete your transactions and contact you as needed.

Section 5 — Shipping, Delivery, Release of Goods, Ownership, Withholding Rights, and Risk

Shipping and delivery arrangements differ depending on whether the relevant goods are:

local products fulfilled from South Africa; or
cross-border products sourced, purchased, consolidated, or shipped from outside South Africa.

All shipping times, transit estimates, procurement estimates, warehouse timelines, freight estimates, and delivery dates are indicative only unless expressly agreed otherwise in writing. Delays may occur due to supplier processing, domestic transit in the country of origin, public holidays, inspection, warehouse congestion, chargeable weight assessment, parcel consolidation, customs processing, carrier performance, weather, incorrect address information, force majeure, or other factors outside our reasonable control.

For local stock, indicative delivery timeframes may differ from those applicable to cross-border orders. For cross-border orders, shipment timing may depend on supplier dispatch, receipt into warehouse, parcel measurement or weighing, customer approval or parcel selection, freight payment, customs clearance, and final-mile delivery arrangements.

We are not obliged to release, dispatch, deliver, or make goods available for collection until all amounts due in respect of the relevant transaction have been paid in full in cleared funds, unless we have expressly approved written credit terms.

For goods stocked, warehoused, imported, or supplied by Shifu Distribution as principal or as a local South African seller, ownership/title may remain with Shifu Distribution until all amounts due in respect of the relevant transaction have been paid in full, unless expressly agreed otherwise in writing.

For ShopShipShake cross-border procurement transactions where the customer or customer profile is the importer of record, our right to withhold release, dispatch, delivery, or collection is a contractual payment-control and risk-management right. It does not, by itself, mean that Shifu Distribution has acquired ownership of the goods as principal seller or importer of record.

If payment is not received within the period stated in our notice, we may, subject to applicable law and the applicable transaction model, suspend the order, suspend further procurement or shipping services, cancel unfulfilled services, charge storage or administrative fees, apply available wallet balances against outstanding amounts, or withhold future release, dispatch, delivery, or collection until payment is resolved.

Risk in goods may pass to you when goods are handed to a supplier, warehouse, courier, carrier, freight forwarder, clearing agent, collection point, or other logistics provider, depending on the applicable transaction model, import treatment, and written terms for the transaction.

Shifu Distribution may, at its discretion, allow selected customers to proceed with procurement, shipping, dispatch, release, or delivery before full wallet funding has been received. Any such arrangement is a discretionary credit facility or temporary negative wallet allowance and does not waive Shifu Distribution’s right to require payment, suspend further services, withhold future goods, revoke credit terms, require prepayment, or require security at any time. Allowing a negative wallet balance or temporary credit does not change the customer’s importer-of-record status for ShopShipShake cross-border procurement transactions.

Nothing in this section limits any rights you may have under applicable law where loss or damage is caused directly by our fraud, wilful misconduct, or gross negligence. Subject to applicable law, any claim relating to shortage, non-delivery, damage, or delivery discrepancy will be assessed on the facts of the specific case, taking into account the nature of the goods, packaging, carrier handling, shipment method, and the stage at which the issue arose.

To the extent permitted by applicable law, any visible shortage, transit damage, or delivery discrepancy must be reported to us in writing within 48 hours of receipt and supported, where applicable, by delivery records, photographs, carrier notations, or other reasonable evidence. Any concealed damage or non-obvious shortage must be reported within 7 calendar days of receipt. Any non-delivery concern must be raised within a reasonable time after the customer becomes aware that the shipment may be materially delayed beyond the applicable estimated delivery window, and only after allowing us a reasonable opportunity to investigate the shipment status with the relevant supplier, warehouse, carrier, customs authority, or service provider. Where carrier procedures apply, the customer must also comply with the carrier’s applicable claims process.

Further details regarding shipping methods, indicative timeframes, and fulfilment processes are set out in our Shipping Policy.

Section 6 - Imports, Customs, Import Treatment, and Compliance

For cross-border transactions, importation, customs clearance, duties, taxes, inspections, certifications, permits, and compliance requirements may apply depending on the product, origin, destination, and shipping model.

For ShopShipShake cross-border transactions, the customer or customer profile remains the importer of record unless Shifu Distribution expressly agrees otherwise in writing. The import treatment for a transaction may be described in one of the following ways:

* Import Treatment: Duties/import VAT prepaid via Shifu as customs disbursement. This means Shifu Distribution collects duties and/or import VAT from the customer/importer and pays or passes those amounts through the relevant procurement, logistics, clearing, or customs-payment chain on behalf of the customer/importer.
* Import Treatment: Duties/import VAT payable directly by customer/importer. This means duties, import VAT, customs fees, and related amounts are not collected by Shifu Distribution and remain payable directly by the customer/importer to the relevant clearing agent, carrier, logistics provider, customs authority, or other applicable party.

Any historical or system references to DDP, DDP-type, DDU, DAP-type, or similar terms are intended to describe the commercial shipping and customs-payment arrangement only. They do not change the customer’s importer-of-record status unless Shifu Distribution expressly agrees otherwise in writing.

We reserve the right to require duties/import VAT to be payable directly by the customer/importer where this is necessary for legal, regulatory, customs, operational, carrier, or risk-management reasons.

Unless expressly agreed otherwise in writing, the customer or customer profile remains the importer of record for cross-border transactions and is responsible for any importer registration, importer code, destination-country registration, or similar importer status or identifier required by law. We do not provide an importer code or accept importer-of-record responsibility as a default service.

The customer must ensure that all importer-of-record details, including importer code, registration details, identity or company information, tax information, and delivery details, are complete, accurate, and kept up to date in the customer account profile. Shifu Distribution may rely on the details recorded in the customer account profile when facilitating procurement, supplier payment, shipping, customs-related support, and delivery. Customer ID numbers or importer codes do not need to appear on every customer-facing invoice, provided they are retained in the account profile or related backend/audit records.

The customer is responsible for ensuring that the goods they request are lawful to import, possess, use, market, distribute, or resell in the destination country, and that any destination-country product documentation, standards, certifications, approvals, permits, or legal requirements required for lawful importation, sale, or use are satisfied, unless we have expressly agreed in writing to provide a paid or quoted compliance support service.

Where Shifu Distribution expressly agrees in writing to act as importer of record, imports goods on its own importer code, purchases goods for its own stock, or structures a transaction as a local South African sale following importation by Shifu Distribution, this will only apply by separate written arrangement, may be subject to advance payment, additional charges, enhanced compliance requirements, separate risk allocation terms, and may be refused at our discretion. Where accepted, that transaction may be treated as a Shifu principal/importer transaction or local sale. In that case, the invoice, VAT treatment, risk allocation, ownership/title terms, compliance obligations, and delivery terms may differ from the ShopShipShake cross-border procurement model.

Duties, import VAT, and customs-related charges may be shown as order-level, shipment-level, or consolidated totals on customer-facing invoices, statements, or account records. Product/SKU-level customs breakdowns, where available, may be retained in Shifu Distribution’s internal records or by the relevant procurement, logistics, clearing, or customs parties and may not appear on the customer-facing invoice. Shifu Distribution may rely on order numbers, invoice numbers, account numbers, waybill or tracking references, wallet records, import-treatment reports, customs-disbursement reports, and related backend data to reconcile customs-related amounts.

Any customs delays, inspections, detentions, seizures, penalties, duties, taxes, storage charges, or similar charges imposed by authorities, carriers, or service providers may affect delivery timelines and costs.

Section 7 — Cancellations, Changes, Refunds, Samples, and Quality-Related Risk

Cancellation rights may differ depending on whether the transaction concerns local stock or a cross-border procurement order.

For local stock, cancellation, return, and refund rights are subject to our Refund Policy and applicable law.

For cross-border procurement orders, customers acknowledge that timing is commercially critical. As a general rule, cancellation may only be possible after we have received cleared funds and before we have placed the order with the supplier or taken delivery of the goods in China or the origin country. Once a supplier has accepted, produced, packed, dispatched, released, or delivered the goods into the supply chain, cancellation may be limited or unavailable.

Customers further acknowledge that certain manufacturers or suppliers may not accept returns or refunds once goods have been produced, confirmed, or released, and that this commercial risk forms part of the pricing and supply model made available through our platform.

We may, in our discretion, assist with practical solutions on small orders where commercially feasible, but we are not obliged to do so where refunds, returns, supplier reversals, or carrier recoveries are not reasonably available.

Where customers are concerned about quality, conformity, supplier reliability, or commercial risk, we may offer value-added services such as sourcing support, supplier vetting support, inspection support, compliance support, or quality inspection services at an additional cost. Where such services are offered and declined by the customer, the customer accepts that product quality, finish, performance, conformity, or supplier risk may be materially higher, particularly where lower-cost suppliers are selected or where the customer identifies the supplier.

Customers are strongly encouraged to order and assess samples before committing to larger-volume purchases.

Where a customer independently identifies a supplier and requests freight forwarding, shipping support, or related services only, our responsibility may be limited to the services expressly agreed, and we do not guarantee the supplier’s conduct, product quality, accuracy of representations, manufacturing standards, legal compliance, or commercial reliability.

Complaints relating to product quality, shortage, damage, or conformity should be raised as early as possible and, where relevant, before goods leave the country of origin. Once goods have left the origin country and passed through multiple handlers or carriers, determining cause and responsibility may become difficult or impossible.

Further details on returns, cancellations, and refunds are set out in our Refund Policy.

Section 8 — Intellectual Property

All content included in or made available through our Service, including but not limited to text, graphics, logos, icons, images, software, layout, page design, branding, product compilations, and other materials, is the property of Shifu Distribution, its licensors, or relevant third parties, and is protected by applicable intellectual property laws in South Africa and other jurisdictions.

You may not reproduce, duplicate, copy, sell, resell, exploit, or use any portion of the Service, the content, or any contact on the website through which the Service is provided, without our express written permission, except as permitted by law.

Section 9 — Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.

We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.

We may also, in the future, offer new services and/or features through the website or related platforms, including the release of new tools and resources. Such new features and/or services shall also be subject to these Terms of Service.

Section 10 — Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site or related platforms may direct you to third-party websites or services that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such materials and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites or services. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

Section 11 — Social Media Pages, Campaigns, and Platform Rules

We may operate social media pages, advertising campaigns, promotions, competitions, lead generation campaigns, affiliate campaigns, creator campaigns, or similar activities through third-party platforms such as Facebook, Instagram, TikTok, Shopify, Google, or similar providers. Your interactions with those pages, campaigns, and platforms may be subject to the terms, policies, rules, and technical requirements of the relevant third-party platform in addition to these Terms. We reserve the right to remove content, refuse participation, disqualify entries, suspend access, or take other reasonable action where required to comply with applicable law, platform rules, or our own policies. Unless expressly stated otherwise in campaign-specific rules, any promotion or campaign run by us is administered by us and not by the third-party platform on which it appears.

Section 12 — Shopify-Hosted Checkout and Platform Services

Our store may be hosted or supported in part by Shopify Inc. and its affiliates, who provide aspects of the e-commerce platform, checkout, and related infrastructure used to make our products and services available to you.

Your use of any Shopify-powered functionality may also be subject to Shopify’s own terms, policies, and technical requirements to the extent applicable to the platform services they provide.

Shifu Distribution (PTY) Ltd remains the merchant and contracting party for transactions concluded through our stores and channels, including where we operate under a trading name such as ShopShipShake.

We do not control third-party platform providers’ systems, uptime, or infrastructure, and we are not responsible for interruptions, outages, delays, or changes caused by such providers except to the extent required by applicable law.

Section 13 — Privacy

Your submission of personal information through the store or related services is governed by our Privacy Policy.

Where third-party payment processors, logistics providers, customs agents, technology providers, hosting providers, or platform service providers are involved in delivering our services, relevant personal information may be processed as reasonably necessary for those services, subject to applicable law and our Privacy Policy.

Section 14 — Feedback and Other Submissions

If, at our request, you send certain specific submissions or, without a request from us, you send creative ideas, suggestions, proposals, plans, reviews, comments, complaints, or other materials, whether online, by email, by post, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any submissions that you forward to us.

We are and shall be under no obligation:

to maintain any submissions in confidence;
to pay compensation for any submissions; or
to respond to any submissions.

You agree that your submissions will not violate any right of any third party, including copyright, trade mark, privacy, personality, or other personal or proprietary right, and will not contain unlawful, abusive, defamatory, malicious, or misleading material or any malware or harmful code. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any submissions. You are solely responsible for any submissions you make and their accuracy.

Section 15 — Errors, Inaccuracies, and Omissions

From time to time there may be information on our websites, platforms, portals, quotations, product listings, invoices, system notices, help content, or related materials that contains typographical errors, inaccuracies, omissions, or outdated information relating to product descriptions, specifications, pricing, promotions, freight estimates, shipping times, availability, duties, taxes, or other transactional details.

We reserve the right to correct any such errors, inaccuracies, or omissions, and to change or update information or cancel orders or transaction requests if any information is inaccurate at any time without prior notice, including after you have submitted an order or instruction.

We undertake no obligation to update, amend, or clarify information except as required by law.

Section 16 — Prohibited Uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the site, platform, wallet functionality, or any related service:

for any unlawful purpose;
to solicit others to perform or participate in unlawful acts;
to violate any international, national, provincial, or local law, regulation, rule, order, or ordinance;
to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;
to submit false, misleading, or fraudulent information;
to upload or transmit viruses or any other type of malicious code;
to collect or track the personal information of others without lawful basis;
to spam, phish, pharm, pretext, spider, crawl, scrape without authorization, or otherwise interfere with system integrity;
to circumvent platform restrictions, payment controls, compliance controls, sanctions controls, or fraud-prevention measures; or
to source, request, procure, ship, import, export, market, or distribute any prohibited, unlawful, unsafe, infringing, counterfeit, sanctioned, or non-compliant goods.

We reserve the right to terminate or suspend your use of the Service or any related website for violating any prohibited uses.

Section 17 — Termination and Suspension

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site and related platforms.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, or if your conduct creates payment, operational, customs, fraud, legal, compliance, or reputational risk, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

Provisions which by their nature should survive termination will remain in effect, including without limitation payment obligations, applicable ownership/title terms for local or principal-sale transactions, withholding rights, indemnities, disclaimers, limitation of liability, governing law, and dispute-related provisions.

Section 18 — Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

To the fullest extent permitted by applicable law, and except where we have expressly agreed otherwise in writing, the Service and all products and services delivered through the Service are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied.

Nothing in these Terms excludes any representation, warranty, right, or remedy that cannot lawfully be excluded under applicable law.

Section 19 — Limitation of Liability and Primary Remedy

To the fullest extent permitted by applicable law, Shifu Distribution (PTY) Ltd, its directors, officers, employees, agents, affiliates, contractors, service providers, licensors, suppliers, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary loss or damage, including without limitation loss of profit, loss of revenue, loss of savings, loss of data, loss of opportunity, loss arising from delay, customs intervention, supplier non-performance, carrier error, payment processor delay, or third-party system failure, arising from or relating to your use of our Service or any products or services supplied through it.

Where liability is established, and subject always to applicable law, we may elect, at our option, to repair, replace, refund, or credit the affected goods or the value of the affected service, and such remedy will constitute the customer’s primary remedy.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited under applicable law.

Section 20 — Indemnification and No Reliance Beyond Agreed Services

You agree to indemnify, defend, and hold harmless Shifu Distribution (PTY) Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms, your violation of any law, your violation of the rights of a third party, your misuse of the Service, or your instruction to us to procure, handle, ship, import, export, store, or deal with goods that create legal, regulatory, customs, safety, intellectual property, or compliance issues.

Except where we have expressly agreed in writing to perform a defined quality inspection, sourcing verification, compliance verification, or other advisory service, you acknowledge that you are responsible for your own commercial assessment of product suitability, supplier selection, and market requirements, and that you have not relied on any representation by us beyond the specific services expressly agreed in writing.

Section 21 — Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 22 — Entire Agreement

These Terms, together with any policies or operating rules posted by us on this site or in respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, except to the extent that a separate written agreement expressly governs a specific transaction or service.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 23 — Assignment

You may not delegate, transfer, or assign these Terms or any of your rights or obligations under them without our prior written consent. We may assign, transfer, subcontract, or delegate any of our rights or obligations under these Terms at any time without restriction, subject to applicable law.

Section 24 — Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa.

You consent to the jurisdiction of the South African courts for the resolution of disputes arising from or in connection with these Terms, subject to any rights either party may have under applicable law to approach any other competent forum, tribunal, regulator, or authority.

Section 25 — Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 26 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

Section 27— Contact Information

Questions about the Terms of Service should be sent to us at kewyn@shifudistribution.com.

Our full legal and contact details are available on our Contact Information page.